j3super Privacy Policy

Effective Date: 1 January 2026

1. Introduction and Scope of This Policy

This Privacy Policy is issued by j3super ("we", "our platform") and applies to all individuals who use our services through the website j3super.net. This document outlines the rights and responsibilities relating to personal data protection between you as the user and j3super as the platform operator.

By registering an account or continuing to use j3super services, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we recommend that you do not continue using the platform.

This policy covers all aspects of data collection, including the account registration process, day-to-day use of the platform, payment processing, communications with the support team, and activities related to the j3super VIP membership programme.

2. Personal Information We Collect

j3super collects your personal information during the account registration process and during ongoing use of our platform. The types of information collected are as follows:

2.1 Identity Information

• Full name as stated on your identity card (MyKad) or official document
• Identity card number (MyKad) or passport number
• Date of birth for age verification purposes (players must be 21 years of age or older)
• Gender
• Nationality

2.2 Contact Information

• Active email address
• Mobile phone number (Malaysia)
• Mailing address if required for identity verification

2.3 Financial Information

• E-wallet account name (Touch 'n Go eWallet, Boost, ShopeePay)
• Mobile phone number linked to your DuitNow account
• Online banking information via FPX
• Cryptocurrency wallet information (USDT, BTC, ETH) where applicable
• Deposit and withdrawal transaction history records

2.4 Platform Usage Information

• IP address, browser type and operating system of your device
• Pages visited, session duration and gameplay activity patterns
• Interaction logs with the customer support team
• Cookie and similar tracker data as described in Section 8

3. Purpose of Using Personal Information

j3super uses the personal information collected solely for the following purposes and for no other purpose without your consent:

• Account Management: Creating and maintaining your player account, including identity verification in accordance with international licensing requirements.
• Payment Processing: Processing deposits and withdrawals through the available payment methods securely and accurately.
• Legal Compliance: Meeting obligations related to anti-money laundering (AML), age verification and international licensing conditions.
• Customer Support: Providing assistance via live chat and email in Bahasa Melayu and English 24 hours a day, 7 days a week.
• User Protection: Detecting and preventing fraud, multiple account use, and other unauthorised activities.
• Service Improvement: Analysing usage patterns in aggregate to improve platform performance and experience.
• Official Communications: Sending account-related notices, policy updates, and information about your VIP programme.

4. Disclosure of Information to Third Parties

j3super respects your privacy and generally does not disclose your personal information to third parties. However, there are certain situations where disclosure is necessary and permitted:

• Payment Processors: Payment service providers working with j3super will receive only the minimum information necessary to process your financial transactions.
• Legal Requirements: j3super may be required to disclose information to relevant authorities if there is a court order or valid legal compliance requirement.
• Technical Service Providers: Technical infrastructure providers that assist in operating the j3super platform are subject to strict confidentiality agreements and only process data in accordance with j3super's instructions.
• Changes in Business Ownership: In the event of a business merger or acquisition, your personal information may be transferred as part of the business assets, subject to equivalent confidentiality conditions.

In all of the above situations, j3super ensures that the third parties involved operate under binding confidentiality obligations and only use your data within the defined scope.

5. Data Security and Protection Measures

j3super implements a range of technical and organisational security measures to protect your personal information from unauthorised access, loss or accidental disclosure:

• Data encryption using SSL/TLS protocols when transmitting information between your browser and our servers
• Strict access control systems to ensure only authorised personnel can access sensitive data
• Regular security audits by independent parties
• Clear incident response procedures in the event of a data breach
• Encrypted data backups stored in secure locations

While we take all reasonable steps, no digital security system is entirely foolproof. You also play an important role by keeping your j3super account password confidential and not sharing your login details with anyone.

6. Cross-Border Data Transfers

As j3super operates under international licensing, some of our infrastructure may be located outside Malaysia. Any transfer of data overseas is carried out while ensuring a level of protection that is equivalent to or higher than that set by international data protection standards.

j3super ensures that all international technical partners comply with strict data protection policies and do not use Malaysian user information for any purpose that conflicts with this Privacy Policy.

7. Data Retention Period

j3super retains your personal information for as long as your account is active or as long as necessary for legitimate business purposes. The following considerations determine the retention period:

• Financial transaction records are retained for the minimum period set by regulatory bodies relating to international licensing
• Customer support communication logs are retained for a sufficient period for reference and dispute resolution
• After an account is closed, certain information may still be retained for legal compliance and fraud prevention purposes
• Data that is no longer needed will be securely deleted or anonymised

8. Cookies and Tracking Technologies

The j3super website uses cookies and similar technologies to improve your experience. There are several types of cookies used:

• Essential Cookies: Required for basic website functions, including secure login and session management. These cookies cannot be disabled.
• Performance Cookies: Help us understand how players use the platform for improvement purposes, using aggregated data that does not identify individuals.
• Preference Cookies: Store your chosen settings such as interface language and display preferences.

You can manage cookies through your browser settings. Disabling essential cookies may affect your ability to log in and use certain features of your j3super account.

9. Your Rights as a Data Subject

As a j3super player, you have the following rights regarding your personal information. To exercise any of these rights, contact our support team via live chat or email at [email protected]:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: If any information we hold is inaccurate or out of date, you have the right to request that it be corrected.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal information, subject to applicable legal obligations.
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain situations.
• Right to Object: You have the right to object to the processing of your data for certain purposes such as direct marketing.

j3super will process requests relating to your data rights within a reasonable period. In cases where a request cannot be fully fulfilled, we will provide you with a clear explanation.

10. Account Security and Your Responsibilities

Data protection is a shared responsibility. j3super asks you to take the following steps to protect your account:

• Use a strong and unique password that is not used for other accounts
• Never share your j3super login details with anyone, including family members
• Always log out of your account after using a shared device
• Contact j3super customer support immediately if you suspect any suspicious activity in your account
• Make sure the email and mobile number linked to your account are always kept up to date

11. Children's Privacy and Age Restrictions

j3super operates as an online gambling platform intended for adults only. This platform does not accept registrations from individuals under the age of 21. We carry out age verification procedures during the account registration process.

If j3super finds that information belonging to a child or an individual under 21 has been collected unintentionally, the account will be suspended immediately and the related data will be deleted in accordance with established procedures.

We encourage parents and guardians to use available parental control tools to prevent children from accessing online gambling sites.

12. Changes to This Privacy Policy

j3super reserves the right to update this Privacy Policy from time to time in line with changes in legislation, operational requirements, or improvements to data protection standards. Any changes will take effect once published on this website.

For changes that are significant in nature, j3super will provide advance notice to players via email or an in-platform notice. Continued use of j3super's services after such changes take effect will be considered your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way j3super handles your personal information, please contact our team:

• Live Chat: Available 24 hours a day, 7 days a week through the j3super website in Malay and English
• Email: [email protected]

The j3super support team will acknowledge receipt of your privacy-related enquiry and provide a response within a reasonable time.