j3super Terms and Conditions of Use

In this document, the following terms carry the meanings as stated:

• "Platform" refers to the j3super website at https://j3super.net and all services offered through it.
• "Player" refers to any individual who has registered an account and is using the Platform's services.
• "Account" refers to the player's personal profile containing registration details, account balance, and gaming activity records.
• "Balance" refers to the total amount of funds available in a player's account for wagering or withdrawal purposes.
• "Bonus" refers to any additional credits granted by the Platform to a player as part of a promotion.
• "Wagering Requirement" refers to the total amount that must be wagered before a bonus or bonus winnings are eligible for withdrawal.

Any term not defined here will carry its common meaning in the online gaming industry.

To register an account at j3super, players must meet the following requirements:

• Be at least 21 years of age on the date of registration.
• Not be on the self-exclusion list of any currently active responsible gambling programme.
• Provide accurate, complete, and up-to-date personal information during the registration process.
• Not register on behalf of a third party or use a false identity.
• Not be an employee, agent, or representative of j3super or any related company.

j3super reserves the right to reject registration applications or close existing accounts without providing a reason if there are reasonable grounds to do so. Players may only hold one active account at any one time. Any attempt to create a duplicate account will result in the suspension of all related accounts.

j3super accepts a range of payment methods for the convenience of Malaysian players, including Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, as well as cryptocurrencies USDT, BTC, and ETH.

• The minimum deposit is RM30 for all available payment methods.
• The minimum withdrawal is RM100 and is processed within 30 minutes to 3 hours.
• All transactions are processed in Malaysian Ringgit (RM/MYR) unless stated otherwise for crypto transactions.
• Players are responsible for ensuring that the payment account provided is in their own name. j3super does not process payments to third parties.
• j3super reserves the right to request proof of payment account ownership before processing any withdrawal.
• Any transaction suspected of fraud or money laundering will be reported to the relevant authorities and the funds in question may be frozen while an investigation is carried out.

For withdrawals using cryptocurrency, the current market exchange rate will be applied. Any change in value occurring during the processing period is entirely the player's risk.

j3super offers various promotions from time to time. Each promotion is subject to specific terms published alongside it. The following general terms apply to all bonuses:

• The welcome bonus offers 150% on the first deposit up to a maximum of RM1,500. The wagering requirement is 25 times the bonus amount received.
• Example: A deposit of RM100 will generate a bonus of RM150, giving a total balance of RM250. The wagering requirement is RM150 × 25 = RM3,750.
• Each player is eligible to receive the welcome bonus once only.
• Bonuses may not be used as the basis for a chargeback through a bank or payment provider.
• j3super reserves the right to cancel any bonus and related winnings if there is evidence of abuse or fraud.
• Any attempt to manipulate the bonus system, including opening multiple accounts, is a serious breach of the terms.

j3super offers a range of game categories including online slots, live casino, sports betting, fish shooting, and horse racing. Specific rules for each game can be found within the relevant game interface.

• All game outcomes are final once determined by the game system or the relevant game provider.
• In the event of a technical disruption during a game session, j3super will endeavour to resolve the situation fairly based on system records.
• j3super is not responsible for any losses resulting from internet connection disruptions on the player's end.
• For sports betting, any bet placed after an event has started (in-play) is subject to the specific rules of the relevant sports provider.
• j3super reserves the right to cancel bets placed at clearly incorrect odds due to a technical error.

All game providers partnering with j3super operate with a random number generator (RNG) that is certified and independently audited. This ensures fairness and transparency in every game.

j3super reserves the right to suspend or close any account for the following reasons:

• Breach of any term in this document.
• Evidence or proof of fraud, money laundering, or other illegal activities.
• Failure to submit the requested identity verification documents within the specified timeframe.
• Use of automation software, bots, or any unauthorised method to gain an advantage in games.
• Unlawful, threatening, abusive, or harmful behaviour towards other players or j3super staff.

Players may also request voluntary account closure at any time by contacting customer support. Any valid balance in the account will be processed for withdrawal once the investigation is complete, subject to compliance with the withdrawal terms stated.

In the case of a temporary suspension, j3super will notify the player via their registered email and provide an opportunity for the player to submit relevant information.

To the extent permitted by applicable law:

• j3super does not guarantee that this platform will always be available, free from errors, or meet any specific expectations of players.
• j3super is not liable for any indirect, incidental, or consequential losses arising from the use of this platform.
• j3super is not responsible for any financial decisions made by players based on information found on this platform.
• Players acknowledge that all betting carries a risk of losing money and j3super makes no guarantees regarding winnings.

In any circumstances, j3super's total liability to any player shall not exceed the total active deposits made by that player in the thirty (30) days prior to the claim arising.

j3super provides 24/7 customer support in Malay and English through two main channels:

• Live Chat — available directly on the j3super website, with no restrictions on operating hours.
• Email — for more detailed enquiries or those requiring supporting documentation.

To submit a formal complaint, players are asked to contact the support team first. If the complaint cannot be resolved at the support level, players may request for it to be escalated to management. j3super is committed to handling every complaint fairly and within a reasonable timeframe.

j3super's final decision on any dispute is binding, unless there are strong legal grounds to challenge it before a competent authority.

j3super collects and processes players' personal data in accordance with our Privacy Policy, which can be accessed on the Privacy Policy page. By registering an account, players agree to the collection and use of data as described in that policy.

j3super applies appropriate technical and organisational security measures to protect players' personal data from unauthorised access, use, or disclosure. Player data will not be sold to third parties for marketing purposes without the player's explicit consent.

j3super reserves the right to modify, add to, or remove any part of these terms and conditions at any time without prior notice. Such changes will take effect immediately upon publication on this website.

It is the player's responsibility to review this page regularly. Continued use of the platform after changes are published means the player has accepted the amended terms. If a player does not agree with any changes, they should stop using the platform and contact support to close their account.